A 99.9% Server Uptime
Our cloud web hosting platform is based on a secure, enterprise–level hardware architecture and a significantly tweaked Linux distribution. That’s why, irrespective of what your web site is, or how many site visitors you’ve got, or even if there’s a denial–of–service assault, our machines will stay up and your websites will stay online.
Our Linux cloud web hosting plans packages feature a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, our guarantee stays unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we have also set up our very own internal network in all our datacenters. Everything is based on top–of–the–line hardware elements supplied by Juniper. And on each and every router, we’ve put a firewall with a complex algorithm with the intention to filter all questionable requests.
As a result, in each of our data centers – in our USA data center, in our UK data center, in our FI data center, in our East Europe data center as well as in our AU data center, you can enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid for all hosting solutions in each datacenter.
A 30–Day Money–Back Guarantee
Just like with every other service, when it’s your money at risk, you cannot feel really secure. This is why, with all our cloud hosting packages our company offers a 30–day money–back guarantee. In the event that you do not feel happy with our hosting service or if you have to use a bit more powerful hosting solution, like a VPS web hosting plans or even a Linux dedicated web hosting plans – you’ll get a full refund, without any concealed fees or repayment charges.
24/7 Technical Support
We have carefully hand–picked each single member of our 24x7 support team to make sure that we can provide the best technical support you can possibly get. Each of our technicians has many years of experience working with web hosting accounts behind his back, hence they know what they are doing. What’s more, they are available to you 24–7–365 – you will be able to call them whenever you want and they will get back to you as quickly as possible.
Their average ticket response time is below 20 minutes, while with many other hosting distributors you have to wait for days. Plus, we offer you a 1–hour response time guarantee. No matter what happens, your enquiries will be responded to in under an hour.