Tech Support Channels
A Sixty–Minute Ticket Response Guarantee
All your help requests will be attended to in no more than sixty minutes after the trouble ticket or e–mail is received. If your issue calls for further assistance from a sysadmin, we will direct the trouble ticket or the e–mail to the person in charge, without delay then leave a note to notify you that more time will be needed for discovering the optimal solution. And if you order the Managed Servers package, any of the tasks included there will be performed whenever you want.
A Premium Customer Care Service
- We will be at your disposal 24/7/365 to respond to any inquiries that you may have pertaining to our Web Hosting Control Panel and any of the applications that we have installed for you on the dedicated hosting server. If you also need assistance with server admin procedures, you can have a look at our Managed Servers package, which includes data backup space, Operating System updates on a weekly basis, server monitoring and restarting services, plus problem troubleshooting and software installation procedures.
An Intuitive Help Section
Our Web Hosting Control Panel was preinstalled for each dedicated web hosting plan. Among its features is a rather handy integrated knowledge base that will guide you step by step on all the actions that you can carry out. Most how–to articles have video versions that demonstrate all the tasks that you can perform in a highly illustrative way. You can find all the instructional articles and the video tutorials in the upper right corner of each section of the Web Hosting Control Panel.