Despite the fact that this is not the most importantfactor for you to distinguish a dependable cloud web hosting provider from a bad one and a reseller from a real supplier, being able to call and communicate with a live person is an indicator that you are not using the services of a one-person company and that you can get in touch with somebody whenever you're in need of support. The phone support for website hosting services may vary from basic to experienced, thus the issues which can be resolved through a call vary depending on the particular service provider. In most cases, these matters are more basic and include billing or first level tech issues because more complex matters usually require a support ticket where both you and the administrators can track what's going on with a given situation. However, the option to call your provider can save you considerable time and efforts for the numerous small issues which may eventually show up at the time you manage your hosting account.

Phone Support in Cloud Web Hosting

We believe that being able to talk with a live representative is very important, that's why we have three support lines globally (Australia, USA and UK) and you can get in touch with us over the phone for 14 hours a day. In case you consider getting one of our Linux cloud web hosting plans, for example, you have the option to give us a call and find out more about our solutions before you order to be sure that we do meet all the system requirements for your sites. Following your purchase, you will be able to call us about any sales and billing issues you may experience, or receive any kind of general or basic technical info that you need. We've aimed to find the balance between telephone and ticket support, so for strictly technical matters you have to use the ticketing system, which will make it easier to follow the communication along with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

We provide live telephone support 14 hours a day as a part of the support services for each semi-dedicated server plan that we offer. Since some issues are more difficult and time-consuming, you may have to open a ticket in case you come across such a problem, but for all the general, billing or minor tech issues you can always give us a call and we will help you instantly to save you the time you will need to spend on opening a support ticket. Even if you do not have an account yet, you are able to find out whether you can host your internet sites on our high-tech cloud platform or you are able to get any other general info on our semi-dedicated solutions. We have local numbers in the USA, the UK and Australia along with a global number, therefore you're able to call the one that is closer to where you live.