One-Hour Response Guarantee in Cloud Web Hosting
In case you’re using any of our Linux cloud web hosting plans and you have a query or experience some challenge, you can touch base with us 24-7 by posting a trouble ticket or by writing an email and we guarantee that you’ll obtain a response within the hour. In case the issue can be resolved, we’ll do it before we reply to you, whereas if there’s something that you have to do on your end, we will supply you with all the required details – what workable solutions to try out, what settings to check, etc. Usually, you will receive a reply within thirty minutes max, which implies that waiting around for hours and hours on end or even for more than a day to obtain help is something inconceivable. Our one-hour response guarantee is valid for any inquiry that you may have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from us, you can take full advantage of our prompt support service. You’ll obtain an answer to any ticket submitted from the web hosting Control Panel or email sent to our tech and client support team in no more than sixty minutes. The response time is guaranteed and it is valid irrespective of the matter – billing or technical. Often, it takes significantly less time to explore and eliminate a problem. We’ll supply you with more details if the solution involves something that needs to be done on your end. If you get in touch with us during weekends or legal holidays, the response time will be exactly the same and due to the fact that our support staff is available day and night, you’ll obtain quick assistance for practically any technical, billing or general issue no matter what time of day or night it is.