A live chat is one of the methods of communication provided by some website hosting providers as part of their support services. Depending on the company, the chat is used for billing, pre-sales and/or technical assistance. This method of communication is quicker compared to a support ticket and it'll make it much more unlikely to misspell or misunderstand anything compared to a phone call with a representative. Furthermore, if the problem that you experience needs some time to be examined and dealt with, you'll be able to do something different in the meantime rather than just waiting, like you would have to do when you call. Also, you can use a live chat assistance service for free as long as you have world wide web accessibility even if your website hosting provider is located in a different country and they do not have a local telephone number you can call.

Live Chat Support in Cloud Web Hosting

Along with the phone and ticket support, we offer live chat support too. You are able to contact us every day, which includes holidays and weekends, and we can give you more information about the Linux cloud web hosting plans that we supply in case you are not a customer yet, or about basic and billing questions in case you already have an account. Although for strictly tech matters you have to open a ticket to our technical assistance team, because such issues need extra time to be taken care of, you can still contact us on our live chat for some tech information. For example, we can assist you to set up an email address in your e-mail client or troubleshoot numerous issues, saving you a lot of time. Even if our telephone lines are already off for the day, you can talk with a live person.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as part of our services, which means that when you have any kind of questions for our semi-dedicated servers, you will be able to speak with our customer care team at any time regardless of whether you have already obtained an account or not. In general, the chat service is for pre-sales, billing and basic questions and issues, but we're able to help you with many tech questions too. We will help you select the right plan for your sites if you do not have an account yet, we can reply all the billing questions or concerns you have or we can help you with installing your new email address on your computer or smartphone - all the abovementioned will be done quickly as our live chat service is available all day long, every day. Any time you require support, you are able to talk to a representative and save considerable time.