Integrated Ticketing System in Cloud Web Hosting
In stark contrast with what you may find with many other web hosting providers, the trouble ticket system that we are using with our Linux cloud web hosting plans is an essential part of the Hepsia Control Panel, which comes with all accounts. You will not need to remember several log-in names and passwords, since you will be able to manage your tickets and the web hosting account itself from one single place. So, in case you’ve got a query or encounter a complication, you can touch base with our help desk support staff representatives momentarily. Our system comes with a smart search mechanism. This means that even in case you’ve posted a myriad of tickets through the years, you will be able to find the one that you need without hassles. In addition, you can read knowledge base recommendations for handling commonly encountered predicaments.
Integrated Ticketing System in Semi-dedicated Servers
If you have opened a semi-dedicated server account with our company and you wish to get in touch with our customer care staff representatives, you will be able to submit a ticket directly from your Hepsia Control Panel instead of going through an entirely different client support platform as you’ll need to do with most hosting providers on the marketplace. Our integrated ticketing system will permit you to submit a new ticket without effort and to browse through older tickets using a clever search box. Moreover, you’ll be able to browse the applicable knowledgebase articles that our system will offer you depending on the problem category that you select for your new ticket. You can carry out all these things without logging out of your Control Panel at any time, which implies that in case you chance upon any obstacle or have a query, you can get in touch with our support engineers and resolve the particular problem in no more than 1 hour using a single support platform.