A ticketing system is the most popular communication channel that hosting companies offer to their clients. It is usually part of the billing account and is the quickest way to tackle a problem that requires some time to investigate or that has to be forwarded to an administrator. In this way, all comments contributed by either side will be stored in one and the same location in case somebody else needs to work on the problem in question and the info in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it is not part of the hosting Control Panel, which suggests that you’ll have to log in and out of at least two accounts in order to carry out a particular procedure or to get in touch with the hosting company’s help desk team. In case you want to administer several domain names and each one of them is hosted in a separate account, you’ll need to use even more accounts simultaneously. Additionally, it could take a considerable amount of time for the provider to respond to your tickets.

Integrated Ticketing System in Cloud Web Hosting

In stark contrast with what you may find with many other web hosting providers, the trouble ticket system that we are using with our Linux cloud web hosting plans is an essential part of the Hepsia Control Panel, which comes with all accounts. You will not need to remember several log-in names and passwords, since you will be able to manage your tickets and the web hosting account itself from one single place. So, in case you’ve got a query or encounter a complication, you can touch base with our help desk support staff representatives momentarily. Our system comes with a smart search mechanism. This means that even in case you’ve posted a myriad of tickets through the years, you will be able to find the one that you need without hassles. In addition, you can read knowledge base recommendations for handling commonly encountered predicaments.

Integrated Ticketing System in Semi-dedicated Servers

If you have opened a semi-dedicated server account with our company and you wish to get in touch with our customer care staff representatives, you will be able to submit a ticket directly from your Hepsia Control Panel instead of going through an entirely different client support platform as you’ll need to do with most hosting providers on the marketplace. Our integrated ticketing system will permit you to submit a new ticket without effort and to browse through older tickets using a clever search box. Moreover, you’ll be able to browse the applicable knowledgebase articles that our system will offer you depending on the problem category that you select for your new ticket. You can carry out all these things without logging out of your Control Panel at any time, which implies that in case you chance upon any obstacle or have a query, you can get in touch with our support engineers and resolve the particular problem in no more than 1 hour using a single support platform.