24/7 Customer Support in Cloud Web Hosting
We provide you with 24/7 billing, customer and technical support for all our Linux cloud web hosting plans. Even if you are not our client yet and you have some questions, we can assist you right away and supply you with the necessary info, so as to give you the choice to make the very best decision when you purchase a new website hosting account. We're available any time, including holidays and weekends, and we supply numerous ways of communication to get in touch with us - phone, live chat, e-mails and support tickets. For your convenience, we now have multiple phone numbers internationally, so that you are able to call the one that is closer to you. The max response time for your email messages and your tickets is 1 hour. The actual response time is no more than 15-20 minutes, so you can forget all about waiting for days to receive assistance for some task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated servers that we supply include 24/7 customer and technical support, therefore regardless of what problem you experience, you'll be able to get in touch with us and we'll assist you in a timely manner. The guaranteed response time for any email or ticket that you open through your Hepsia hosting Control Panel is just one hour; the actual reply time rarely exceeds 20 min. In addition, we have phone support with several local numbers globally as well as a live chat, so you'll be able to contact us and receive additional details about our services even if you don't have an account yet. We're able to assist you with any question or a difficulty you have - payment methods, package specifications, email setup, web hosting account settings, and many others. If you employ our services, you will never experience a situation where you need to wait for a couple of days to get a problem resolved like you will have to do with a lot of other service providers.
24/7 Customer Support in VPS Servers
If you obtain a VPS server through us, you'll be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, we have several local telephone numbers in the U.S.A., the United Kingdom and Australia as well as a live chat service. If you are an active customer and you need help with some technical issue that requires additional time to analyze or resolve, you are able to open a support ticket from your billing account or you will be able to send an e-mail message and we'll take care of the issue and send you a reply within one hour. The reply time is warranted 24/7, including holidays and weekends, however for the vast majority of issues it takes less than 30 minutes to receive support. Our support service covers the VPS as well as all pre-installed software it includes, so in case you'd like to have help with third-party apps, you will be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
With a 1 hour max response time guarantee, you will receive extremely fast support when you buy a dedicated server through our company. Our customer and technical support teams are online 24/7/365, as a result if you open a ticket from your billing account or you send an email regarding any problem with the server or the pre-installed software on it at any time of the day, you will have a reply within one hour, even during holidays. Our ticketing system is the more suitable option when the issue in question needs a longer period of time to be resolved or if it needs to be given to our administrators, because it is much easier to track the communication sent on both sides. For common, billing and sales issues/inquiries, you are able to give us a call or talk to a live representative via our chat service. In case you add the Managed Services upgrade to your server plan, our admins can also assist you with third-party software set up and troubleshooting and just like the basic support, this service is available 24/7 as well.